Meredith

Head of Customer Success

Website tips

Gathering feedback from your community

Asking your members for feedback is an excellent way to increase engagement and make informed, aligned decisions! Two effective methods for gathering feedback on your community's website are the surveys feature and custom forms. These features allow you to gain insights into members’ ideas and opinions regarding community-related

Meet the team

Meet the team: Nicole

Welcome to another edition of our “Meet the team” series! In this blog series, we spotlight the talented and passionate individuals within our company. Through these interviews, you can become more familiar with our team members through questions ranging from their work to some fun personal facts. In this article,

Community tips

Sun smart: 8 ways to keep your community safe this summer

As summer approaches, communities come alive with outdoor activities. While enjoying the sunny weather, it’s important to prioritize sun safety and the well-being of your members. May is Skin Cancer Awareness Month, making it an excellent opportunity to remind your community about the risks of overexposure to the sun

Feature spotlight

Stay informed with the What's Happening email feature

If one of your goals for the new year is to increase member engagement in the community and improve awareness of relevant content on the website, you should consider our signature What’s Happening email feature! This email provides a convenient solution to keep everyone informed. You'll find

Announcements

Managing pages in the Admin Portal

We’re thrilled to announce that our enhanced page management experience is now officially out of beta! As part of our ongoing commitment to modernizing our front ends, we have moved the management of page content exclusively to the Admin Portal. This will now be the sole method for viewing

Community tips

Spring into the season with these community events

Spring has sprung, and as the weather warms and buds bloom, it's time to go outside and enjoy the beautiful weather with your community! The mild weather and change of season offer a variety of events you can plan for your members to enjoy together. If you need

Website tips

5 steps to crafting an engaging announcement email

One of the best ways to drive member engagement to your website is by utilizing announcement emails for the calendar, survey, and online payment features! These notification blast emails can be sent anytime to bring awareness to a specific event or available surveys and online payment options.  In today’s

Community tips

5 Halloween traditions to start in your community

As we enter October, we welcome the changing season and the start of a few months of major holidays. Even with Christmas decorations already appearing in stores, we can't forget one of the most fun and spooky holidays on the calendar: Halloween! This is an excellent holiday for

Meet the team

Meet the team: Dequalin

Welcome to another edition of our “Meet the team” series! In this blog series, we spotlight the talented and passionate individuals within our company. Through these interviews, you can get to know our team members better through questions ranging from their work to some fun personal facts. In this article,

Announcements

Our new text message credits system

We’re excited to introduce two significant improvements to our text message credits system: the ability to accumulate credits from month-to-month and the option to purchase extra credits! Both of these features were highly requested by our customers and were made possible by the introduction of our new pricing. Developing

Community tips

4 tips for hosting summer celebrations in your community

The summer months can be one of the busiest social times of the year with friends and family off from school and work. From cook outs, to graduations, block parties, and national holidays, your community has a lot to celebrate during this time of year! Whether it’s a personal

Meet the team

Meet the team: Jaden

Welcome to another edition of our “Meet the team” series! In this blog series, we shine a spotlight on one of the talented individuals within our company. Our goal with these interviews is to allow you to get to know our team members better through some questions about their work

Feature spotlight

Show your website some love with a website review

At HOA Express, our customer success team is passionate about providing exceptional service to our users to help them feel confident and proficient with using our interface. We do this by proactively providing various avenues of support. This includes assistance via chat, email, and phone. You can also find additional

Meet the team

Meet the team: Peter

Welcome back to another edition of our “Meet the team” series! In this blog series, we shine a spotlight on one of the talented individuals within our company. Through these interviews, you can learn more about our team members through questions that range from their work to some fun personal

Website tips

Launching your new community website

Whether you’re a newbie at building websites or have previous experience, the idea of launching a new website can seem like a daunting task. However, that doesn’t have to be the case! With the right game plan in place, the process can be efficient, enjoyable, and stress-free. In

Website tips

3 ways to increase member registration on your website

Having members register on your website is an important part of being able to experience and use all of the features available with HOA Express. This provides you with the opportunity to have an online member directory, improve communication with your membership, and increase engagement, amongst other things. If you’

Community tips

7 items to review in the new year

As we celebrate a new year and all it has to offer, it’s common practice to sit down and reflect on what you’d like to accomplish within the coming months. While this usually leads to creating personal resolutions, you can also apply this to your community! To ensure

Community tips

7 tips for hosting a virtual meeting

With the world taking precautions to prevent the spread of COVID-19, we’re collectively adapting to a new normal. Staying home and keeping a social distance has meant developing strategies to remain flexible in how you conduct community business. In the following article, we're providing 7 tips for

Meet the team

Meet the team: Cory

Welcome to another edition of our “Meet the team” series! In this blog series, we highlight one of the talented individuals within our company. Through these interviews, you’ll have a chance to get to know our team members through questions that range from their work to some fun personal

Community tips

Keeping your community connected during social distancing

As we continue to navigate the ongoing COVID-19 pandemic, we're adjusting to the new normal of staying home and maintaining a social distance to help keep communities safe. During this time, it’s more important than ever that our communities stay connected. Thankfully, we live in an age

Community tips

Hosting a new board member orientation

Being a new board member can feel both exciting and a touch daunting. For those that haven’t served before, they’re likely to encounter a learning curve and, therefore, will need some guidance. This is where incumbent members can step in to help bridge the gap by hosting a

Meet the team

Meet the team: Cass

Welcome to the second edition of our “Meet the team” series! In this blog series, we're shining a spotlight on the talented and passionate individuals within our company. Through these interviews, you’ll have a chance to get to know our team members better through questions that range

Community tips

Tips for hosting a community fall festival

As the air turns cool and the leaves start to change colors, hosting a community fall festival is a great way to welcome the new season and boost member engagement! Whether you're a festival newbie or a seasoned pro, in this article, we'll provide some helpful

Community tips

Inviting guest speakers to community meetings

Community meetings are beneficial in that they provide important information about what’s happening in the community, and are an opportune time for members to engage with leadership. However, if attendance at these meetings is low, these benefits can be lost. If you’ve found your community is struggling to

Meet the team

Meet the team: Jennifer

At HOA Express, we’re comprised of a group of closely-knit people who love to create and support amazing software. There are two major teams within our company—the customer success team and the product team. Each of these teams is made up of passionate, talented individuals who are dedicated