Meredith

Head of Customer Success

Announcements

Our new text message credits system

We’re excited to introduce two significant improvements to our text message credits system: the ability to accumulate credits from month-to-month and the option to purchase extra credits! Both of these features were highly requested by our customers and were made possible by the introduction of our new pricing. Developing

Community tips

4 tips for hosting summer celebrations in your community

The summer months can be one of the busiest social times of the year with friends and family off from school and work. From cook outs, to graduations, block parties, and national holidays, your community has a lot to celebrate during this time of year! Whether it’s a personal

Meet the team

Meet the team: Jaden

Welcome to another edition of our “Meet the team” series! In this blog series, we shine a spotlight on one of the talented individuals within our company. Our goal with these interviews is to allow you to get to know our team members better through some questions about their work

Feature spotlight

Show your website some love with a website review

At HOA Express, our customer success team is passionate about providing exceptional service to our users to help them feel confident and proficient with using our interface. We do this by proactively providing various avenues of support. This includes assistance via chat, email, and phone. You can also find additional

Meet the team

Meet the team: Peter

Welcome back to another edition of our “Meet the team” series! In this blog series, we shine a spotlight on one of the talented individuals within our company. Through these interviews, you can learn more about our team members through questions that range from their work to some fun personal

Website tips

Launching your new community website

Whether you’re a newbie at building websites or have previous experience, the idea of launching a new website can seem like a daunting task. However, that doesn’t have to be the case! With the right game plan in place, the process can be efficient, enjoyable, and stress-free. In

Website tips

3 ways to increase member registration on your website

Having members register on your website is an important part of being able to experience and use all of the features available with HOA Express. This provides you with the opportunity to have an online member directory, improve communication with your membership, and increase engagement, amongst other things. If you’

Community tips

7 items to review in the new year

As we celebrate a new year and all it has to offer, it’s common practice to sit down and reflect on what you’d like to accomplish within the coming months. While this usually leads to creating personal resolutions, you can also apply this to your community! To ensure

Community tips

7 tips for hosting a virtual meeting

With the world taking precautions to prevent the spread of COVID-19, we’re collectively adapting to a new normal. Staying home and keeping a social distance has meant developing strategies to remain flexible in how you conduct community business. In the following article, we're providing 7 tips for how you

Meet the team

Meet the team: Cory

Welcome to another edition of our “Meet the team” series! In this blog series, we highlight one of the talented individuals within our company. Through these interviews, you’ll have a chance to get to know our team members through questions that range from their work to some fun personal

Community tips

Keeping your community connected during social distancing

As we continue to navigate the ongoing COVID-19 pandemic, we're adjusting to the new normal of staying home and maintaining a social distance to help keep communities safe. During this time, it’s more important than ever that our communities stay connected. Thankfully, we live in an age of technology

Community tips

Hosting a new board member orientation

Being a new board member can feel both exciting and a touch daunting. For those that haven’t served before, they’re likely to encounter a learning curve and, therefore, will need some guidance. This is where incumbent members can step in to help bridge the gap by hosting a

Meet the team

Meet the team: Cass

Welcome to the second edition of our “Meet the team” series! In this blog series, we're shining a spotlight on the talented and passionate individuals within our company. Through these interviews, you’ll have a chance to get to know our team members better through questions that range from their

Community tips

Tips for hosting a community fall festival

As the air turns cool and the leaves start to change colors, hosting a community fall festival is a great way to welcome the new season and boost member engagement! Whether you're a festival newbie or a seasoned pro, in this article, we'll provide some helpful tips on how to

Community tips

Inviting guest speakers to community meetings

Community meetings are beneficial in that they provide important information about what’s happening in the community, and are an opportune time for members to engage with leadership. However, if attendance at these meetings is low, these benefits can be lost. If you’ve found your community is struggling to

Meet the team

Meet the team: Jennifer

At HOA Express, we’re comprised of a group of closely-knit people who love to create and support amazing software. There are two major teams within our company—the customer success team and the product team. Each of these teams is made up of passionate, talented individuals who are dedicated

Feature spotlight

Creating an effective community documents archive

Most communities have a variety of documents to keep up with from bylaws and regulations to financials, meeting minutes, and more. As these documents accumulate over time, it can be overwhelming if they’re not all stored in one place, are not well organized, or are difficult to access. To

Feature spotlight

Your guide to account types on 3.0

With our upcoming update, HOA Express 3.0, we’ll be introducing the ability to create custom account types. This will make it easier than ever to store non-resident members and to customize each account type to meet your community’s unique needs! Each account on your website will have

Feature spotlight

Creating accounts on 3.0

Now that you have a better idea of how members and accounts [https://blog.hoa-express.com/members-and-accounts-on-3-0/] will be structured on the upcoming HOA Express 3.0 update, it’s time to take a closer look at how those accounts can be created on your website! With this new release,

Community tips

The three C’s to increasing resident engagement

In order to have a truly thriving community, you need the residents who live there to be engaged in community-related decisions and activities. Fostering a community environment where resident engagement is encouraged will help with increasing resident satisfaction and build the foundation for a stronger, more motivated community. If you’

Website tips

Displaying community contact information

Do you have important contact information you need to have easily accessible for your community? If so, then our “Useful Contact Information” page is perfect for displaying just that! With this page type you can list contacts for useful services in and around your community, such as emergency services, management

Community tips

Tips for organizing a community garage sale

Now that you and your neighbors have finished Spring cleaning, you’re likely wondering what to do with your unwanted items. An economical option is to host a community garage sale! This is a great way to dispose of unwanted and unused items around your house while making some extra

Tech talks

How we deliver top-tier security

Technology has provided us with ease of access, convenience, and various ways to connect. However, with that comes different security risks, such as hacking and identity theft. Therefore, making sure your data is secure is a top priority for us. We’ve employed a variety of security techniques that meet

Feature spotlight

Increase resident engagement with surveys

Being able to collect feedback on community-related matters can be an extremely beneficial way to learn more about what residents want and boost resident engagement. You’ll find that you can learn a lot just by simply asking. In this article, we’ll delve further into our “Surveys” feature and

Website tips

Planting the seeds for success

When planting a garden, it’s important that you have the right tools available to plant your roots firmly. Similarly, when building a website, it’s imperative that you have a solid foundation. Therefore, we offer a variety of tools and resources to support you in creating a website that