At HOA Express, our customer success team is passionate about providing exceptional service to our users to help them feel confident and proficient with using our interface. We do this by proactively providing various avenues of support. This includes assistance via chat, email, and phone. You can also find additional

In one of our recent blog posts [https://blog.hoa-express.com/3-ways-to-increase-member-registration-on-your-website/] , we outlined the importance of having members register on your website and tips for increasing registration. There are two registration tools available for adding members to your website; inviting them to join and importing them into the website.

A common goal communities have when creating a website is to provide their members with a way to interact with one another. That’s where our specially-designed "Forum" page steps in to fill this need. In the following article, we cover the various features found on the “Forum” page type,

Most communities have a variety of documents to keep up with from bylaws and regulations to financials, meeting minutes, and more. As these documents accumulate over time, it can be overwhelming if they’re not all stored in one place, are not well organized, or are difficult to access. To

With our upcoming update, HOA Express 3.0, we’ll be introducing the ability to create custom account types. This will make it easier than ever to store non-resident members and to customize each account type to meet your community’s unique needs! Each account on your website will have

Now that you have a better idea of how members and accounts [https://blog.hoa-express.com/members-and-accounts-on-3-0/] will be structured on the upcoming HOA Express 3.0 update, it’s time to take a closer look at how those accounts can be created on your website! With this new release,

We’re excited to take a closer peek at what’s new with members and accounts in the upcoming HOA Express 3.0 update. You spoke, we listened, and these new improvements address many of the most common requests from customers! The improved organization of members and accounts introduces a

Gain insight into what residents are enjoying most about your community website. Find out what’s working, what’s not, and overall resident adoption. From visitor statistics to information about your most viewed pages, we encourage administrators to familiarize themselves with the “Analytics” section. In this article, we’ll take

Your website provides a space to showcase the unique qualities of your community. One of the most prominent pages you can customize to do this is your homepage. With this in mind, we’ve developed ways for you to fuse both uniqueness and purpose on your homepage. In this article,

Being able to collect feedback on community-related matters can be an extremely beneficial way to learn more about what residents want and boost resident engagement. You’ll find that you can learn a lot just by simply asking. In this article, we’ll delve further into our “Surveys” feature and

With teams of people working together within your community, providing groups with a central place to view information and collaborate is instrumental in their success. To assist with this, we recommend our “Groups” feature. This feature is a great tool for administrators to organize residents into groups, which can then

Congratulations! You’ve created your website and customized it to best fit your community. Now it’s time to think about another important factor—choosing a domain name. Your domain name is a unique internet address that will link the world to your website. When deciding on a domain name,

‘Tis the season of giving! Don’t be a Scrooge, give your community the gift of quick and convenient online payments this holiday season. Whether you’re unfamiliar with this feature or a seasoned pro, we’ve got some tips and tricks to help you make the most of your

Creating a community-branded email account (sometimes referred to as a "custom email account") can be a breeze, but creating one with professionalism and versatility involves a bit of care. Becoming a master in your own right will require the use of these handy tips and best practices. With these tools,