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Cass

Customer Success Champion

Show your website some love with a website review

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Show your website some love with a website review

At HOA Express, our customer success team is passionate about providing exceptional service to our users to help them feel confident and proficient with using our interface. We do this by proactively providing various avenues of support. This includes assistance via chat, email, and phone. You can also find additional

Exploring your website's registration tools

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Exploring your website's registration tools

In one of our recent blog posts [https://blog.hoa-express.com/3-ways-to-increase-member-registration-on-your-website/] , we outlined the importance of having members register on your website and tips for increasing registration. There are two registration tools available for adding members to your website; inviting them to join and importing them into the website.

Uncovering the versatility of a "Forum" page

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Uncovering the versatility of a "Forum" page

A common goal communities have when creating a website is to provide their members with a way to interact with one another. That’s where our specially-designed "Forum" page steps in to fill this need. In the following article, we cover the various features found on the “Forum” page type,

How to create a maintenance request form on your website

How to create a maintenance request form on your website

Whether your community consists of single-family homes, condominiums, or vacant lots, every association requires some upkeep. Determining how best to collect maintenance requests and act on them is important both for property values and resident satisfaction. In this blog article, we’ll share how to use our “Custom Form” page

Preparing your home for the summer months

Preparing your home for the summer months

The heat is on, meaning it’s time to transition the home for the warmer months. By taking some simple actions, you can ensure your home is refreshed and ready for the summer season. In this article, we’re covering 5 ways you can prepare your home for summer. Grab

Using photos to highlight your community

Using photos to highlight your community

They say a picture is worth a thousand words, and that can certainly be true! Whether you’re using a professional camera or a smartphone to snap your community photos, the images you add to your website will speak volumes about your community and its members. In the article below,

Holiday events to promote member engagement

Holiday events to promote member engagement

With the holidays right around the corner, 'tis the season for planning events to celebrate with your community! In addition to the classic holiday parties, there are several other ways to celebrate this special time of year together. So grab a cup of hot cocoa, put your feet up, and

Selecting vendors for your community

Selecting vendors for your community

Communities hire vendors regularly to provide a wide range of services on an as-needed or contract basis. Since who you do business with can have a major impact on property values, resident satisfaction, and your community’s reputation, it’s important to prepare and structure your hiring process in a

Starting a YOTM program from the ground up

Starting a YOTM program from the ground up

Want to increase resident engagement while enhancing community property values? If so, consider implementing a Yard of the Month (YOTM) program in your neighborhood! Yard of the Month is a community-driven program that awards monthly winners for landscaping, property curb appeal, and holiday decorations. By recognizing those that demonstrate the

Stand out from the crowd by personalizing your member profile

After registering on the website, many members are quick to explore the various pages, submit survey responses, and make online payments. However, they may be overlooking a valuable feature of the website—their "Member Settings." By taking the time to tailor these settings, they'll be able to personalize their profile