Meet the team: Nicole
Welcome to another edition of our “Meet the team” series! In this blog series, we spotlight the talented and passionate individuals within our company. Through these interviews, you can become more familiar with our team members through questions ranging from their work to some fun personal facts.
In this article, we’re excited to introduce Nicole, who recently celebrated her first work anniversary with HOA Express. If you've contacted our customer success team, you've likely already had the pleasure of speaking with her!
Meet Nicole:
To start, what is your role at HOA Express?
I’m a Customer Success Champion!
What is your favorite aspect of working for HOA Express?
Although there are many things I enjoy about my job, the best part is definitely the team I work with each day.
Where are you from?
I was born and raised in Houston, Texas. 🤠🚀
What is something you do every day that sets you up for success?
I like to listen to a podcast in the morning before work. This helps engage my mind and set me up for the day ahead!
What do you like to do in your spare time? Any hobbies?
I'm an avid reader. In my spare time, you can usually find me reading romantic comedy books. I've already read over 50 books this year! I also love going for walks and catching up on my favorite reality TV shows.
What is your favorite item you have in your workspace?
A picture of my husband and son on my desk!
Which 3 emojis best describe you?
- 🤣: I love a good joke!
- 🎉: I enjoy celebrating milestones and hosting parties for friends and family.
- 🧁: I have a sweet tooth and love to try different treats!
What is something you’d like to learn more about?
I would love to learn more random facts about Disney and their different productions!
What are your top 3 favorite places you’ve visited?
In no specific order, my top destinations have been Dubai, where I rode a camel, Costa Rica and its beautiful beaches, and Washington D.C., where I loved visiting the various museums!
Costa Rica, Dubai, and Washington D.C.
Which destination is at the top of your list to see next?
I'd love to visit Montana with my family and spend time outdoors camping, hiking, and enjoying the scenery.
You’re at a coffee shop; what is your go-to order?
An iced chai latte!
Wrapping up
Nicole brings a welcoming and thoughtful presence to every customer interaction. Calm, friendly, and grounded—no matter the task or challenge—she makes you feel seen, heard, and truly supported!
She's the kind of person who remembers the little things and checks in just because—making sure you know you're valued and never forgotten. Whether you need help navigating the platform or want to swap book recs, don't hesitate to reach out to chat with her.
To say “hi” to Nicole and the other Customer Success Champions, feel free to contact our customer success team with any questions or feedback you have—we’d love to hear from you!